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Privacy Policy

Effective Date: 05/02/25

Menuvo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

 

1. Who We Are

Menuvo is a UK-based company providing a meal management platform for schools, academies, and caterers. If you have any questions about this policy, you can contact us at:

📩 Email: [email protected]

 

2. What Data We Collect

We collect personal data in the following ways:

A. Information You Provide

  • Contact Form & Live Chat – Name, email address, phone number (optional), and message content when you contact us.
  • Subscription & Payments – Name, billing details, and payment information (processed securely via Stripe).
  • Demo Bookings – Name and email address when you schedule a walkthrough via Google Calendar.

B. Information We Automatically Collect

  • Google Analytics – We collect anonymous usage data such as IP address, browser type, pages visited, and time spent on our website. This helps us improve our services.

 

3. How We Use Your Data

We process your data for the following purposes:

✔ Providing Our Services – To process orders, manage subscriptions, and deliver customer support.
✔ Improving Our Website – Using Google Analytics to enhance the user experience.
✔ Communicating with You – Responding to inquiries via live chat and contact forms.
✔ Booking & Scheduling – Using Google Calendar to arrange demo walkthroughs.
✔ Processing Payments – Using Stripe to securely manage subscriptions and transactions.

 

4. Data Sharing & Third-Party Services

We do not sell or rent your data. However, we use trusted third-party providers to deliver our services:

  • Stripe (Payment processing) – Securely handles all payment transactions. Stripe Privacy Policy
  • Google Analytics (Website analytics) – Tracks website activity for improvements. Google Privacy Policy
  • Google Calendar (Demo bookings) – Used for scheduling walkthroughs. Google Privacy Policy
  • Live Chat Provider (If applicable) – Stores messages and chat interactions.

All third parties process data in compliance with UK GDPR regulations.

 

5. Data Retention

  • Contact form/live chat messages – Stored for up to 12 months for follow-ups.
  • Subscription & payment data – Retained as required by UK tax laws (usually 6 years).
  • Google Analytics data – Retained for 14 months before being automatically deleted.

 

6. Your Rights Under UK GDPR

As a UK user, you have the right to:

✔ Access – Request a copy of the data we hold about you.
✔ Rectification – Correct inaccurate or incomplete information.
✔ Erasure (“Right to Be Forgotten”) – Request deletion of your personal data.
✔ Restrict Processing – Limit how we use your data.
✔ Object – Opt out of marketing communications.

To exercise your rights, email us at [email protected].

 

7. Data Security

We implement strong security measures, including encryption, secure access controls, and compliance with GDPR, to protect your personal data.

 

8. Cookies & Tracking Technologies

Menuvo uses cookies to enhance your browsing experience, analyse website traffic, and improve our services.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how users interact with our site and enable certain functionalities.

Types of Cookies We Use

  • Essential Cookies – Required for the website to function properly (e.g., login, security).
  • Analytics Cookies – Used by Google Analytics to track website performance and improve user experience.
  • Functional Cookies – Remember preferences like language settings and form inputs.
  • Marketing Cookies – If applicable, used for targeted ads or remarketing campaigns.

Managing Cookies

You can accept, decline, or manage your cookie preferences via:

  • The cookie banner on your first visit.
  • Your browser settings, where you can delete or block cookies anytime.

To learn more about cookies, visit www.allaboutcookies.org.

 

9. Updates to This Privacy Policy

We may update this policy to reflect changes in law, technology, or business practices. Any updates will be posted on this page.

 

10. Contact Us

📩 Email: [email protected]

If you have concerns about data processing, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

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